Earl of Chatham - PRIVACY POLICY

Earl of Chatham is committed to protecting your personal information and being transparent about how we use it.  

1. Who we are. Earl of Chatham is the data controller for the personal information you provide to us through our website, Facebook lead forms, promotions and email sign-up forms.  If you have any questions about this privacy policy or how we use your data, please contact us at:  

Email: hello@earlofchatham.co.uk

Address: Earl of Chatham, 39 Grenville Road, Lostwithiel, Cornwall, PL22 0EP

2. What information we collect  We may collect and process the following personal information:  First name,  Last name,  Email address,  Date of birth.  Information about your use of our offers and vouchers  Information you provide when submitting a Facebook lead form, website form or redemption form  

3. How we collect your information  We collect your information when you:  sign up to receive a voucher or join our VIP Club  complete a Facebook or online lead form  redeem a voucher or promotional offer  subscribe to receive marketing emails from us  contact us directly  

4. How we use your information  We use your personal information to:  send you your voucher code and related offer details  send you email marketing, updates, offers and promotions  send birthday offers or birthday-related marketing  manage voucher redemptions and customer records  improve our offers, promotions and customer experience  keep internal records of sign-ups and redemptions  5. Our lawful basis for using your information  We use your information:  to take steps at your request and provide the voucher or offer you signed up for  for our legitimate interests in running and improving our business and promotions  and, where required, based on your consent for email marketing  If you no longer want to receive marketing emails, you can unsubscribe at any time using the unsubscribe link in our emails or by contacting us directly.  

6. Direct marketing  If you sign up through one of our forms, we may send you marketing emails about offers, events, promotions and updates from Earl of Chatham.  You can opt out of marketing at any time by:  clicking the unsubscribe link in any email  contacting us directly and asking to be removed  

7. Who we share your information with  We may share your information with trusted service providers who help us operate our marketing and customer systems, including:  Meta/Facebook lead forms  Zapier  Google Sheets / Google Workspace  MailerLite  website or IT providers where relevant  We only share the information necessary for these services to operate.  

8. How long we keep your information  We keep your information only for as long as necessary for the purposes we collected it for, including marketing, record keeping and legal or regulatory requirements.  If you unsubscribe from marketing, we may keep limited information so we can respect your request and make sure you do not receive further marketing emails.  

9. Your rights  You may have rights under data protection law, including the right to:  request access to your personal data  request correction of inaccurate data  request deletion of your data  object to direct marketing  withdraw consent where consent is relied upon  request restriction of processing in certain circumstances  To exercise any of these rights, please contact us using the contact details above.  

10. Cookies and website tracking  If you visit our website, cookies or similar technologies may be used. Please see our cookie policy, if applicable, for more information.  

11. Complaints  If you are unhappy with how we use your data, please contact us first so we can try to resolve the issue.  You also have the right to complain to the Information Commissioner’s Office (ICO). The ICO is the UK regulator for data protection.  

12. Changes to this policy  We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.